Tickeez S2i Group S.à.r.l, a company whose registered office is located at 5 Place de la Gare, L-1616 Luxembourg, Grand Duchy of Luxembourg, registered with the Luxembourg Trade and Companies under number RCS B288351, offers ticketing and premium experience services, including packages for sporting, cultural, and entertainment events in Luxembourg and internationally. As a non-transparent agent, Tickeez operates solely on behalf of its principals and does not directly promote events organized by producers.
These General Terms and Conditions of Sale apply to all transactions involving packages and ticketing carried out by Tickeez.
These transactions are governed by Luxembourg law. In the event of a dispute, the Luxembourg courts shall have exclusive jurisdiction.
Preamble
The following General Terms and Conditions of Sale are made available to every buyer prior to placing an order.
Consequently, the validation of an order constitutes full and unconditional acceptance of these terms by the buyer.
The client confirms having reviewed and approved these specific terms relating to packages and ticketing for sporting and cultural events.
For any inquiries, our customer service can be reached by email at contact@tickeez.com.
The elements of the preamble form an integral part of these General Terms and Conditions of Sale.
Tickeez’s agents are obliged to provide their clients with all pre-contractual information provided by Tickeez, including these terms in their entirety.
These terms and information are updated as of the date of their publication.
These transactions are governed by Luxembourg law. In the event of a dispute, the Luxembourg courts shall have exclusive jurisdiction.
1. Scope and Binding Nature of the General Terms and Conditions of Sale
These General Terms and Conditions of Sale are provided to the client at the time of placing the order. Thus, placing an order implies the client’s full and unconditional acceptance of these terms, to the exclusion of any other materials, such as brochures or promotional descriptions, which are for informational purposes only.
Any contrary condition imposed by the client shall, in the absence of express written agreement, be unenforceable against Tickeez, regardless of when it may have been brought to its attention. The client certifies having read, understood, and accepted these terms.
The client further certifies being legally capable of giving consent and undertakes to fully comply with these terms, consciously and without restriction.
If the client is a minor or under guardianship, they confirm having the authorization of a parent, guardian, or curator.
Tickeez’s failure to enforce any clause at a given time shall not constitute a waiver of its right to enforce it later.
Tickeez reserves the right to revise these General Terms and Conditions without prior notice, as well as any related elements.
Amendments apply, including retroactively, to all relationships between Tickeez and its clients.
2. Purpose
These terms aim to govern the conditions under which the client accesses the services.
All provisions set out form an integral part of these General Terms and Conditions, which the client undertakes to respect.
They constitute the contract (hereinafter referred to as the Contract).
3. Obligations of the Parties. Obligations and Rights of the Company
The parties expressly agree that the Company is bound by an obligation of means under these terms.
Obligations and Rights of the Client
Compliance with Public Regulations: The client undertakes to comply with all legislation and regulations regarding personal data, including Regulation (EU) 2016/679 (GDPR) and any applicable Luxembourg regulations, including the Law of 1 August 2018 on data protection.
Legal Identification Obligations: Information to be provided to the Company – If the client is a legal entity, they undertake to provide the Company, in accordance with Luxembourg legal requirements, with the following information, failing which they may not access the services: name or corporate name, registered office address, signatory’s identity, and contact details.
Guarantees: The client protects the Company against any proceedings initiated by a third party for any reason, particularly related to the contractual relationship with the Company. The client undertakes to act promptly to resolve the dispute to ensure the Company is not implicated. The client undertakes to indemnify the Company for any judicial sanctions imposed on it, including in interim or firstinstance proceedings, covering costs incurred by the Company in accordance with Luxembourg law
4. Order Validation
The details provided by the client during the order process are binding: in the event of inaccuracies in the information about the beneficiary or recipient of the services, Tickeez cannot be held responsible for the inability to deliver the necessary components of the service to the correct recipient or address. Orders become final only after confirmation by full payment and actual receipt of funds.
After the dispatch of the service components (such as event tickets and associated service vouchers), any modification or cancellation of the order by the client cannot be accepted; the amounts paid will not be refunded.
Service offers are subject to availability.
5. Delivery
The dispatch of service components (tickets, catering vouchers, and any documents or products related to the service) occurs between the date of order and payment and, at the latest, the day before the event.
Delays in delivery do not entitle the client to compensation.
Delivery is made via email, instant messaging, or secure postal delivery with tracking.
The transport of shipments is the sole responsibility of postal operators. Tickeez may use any other operator to ensure delivery.
As delivery depends solely on the operators in charge (such as La Poste, Chronopost, UPS, DHL, TNT, FedEx, or any other carrier), the client waives any action against Tickeez for disputes related to delivery.
Events considered as force majeure, exempting Tickeez from its delivery obligations, include: armed conflicts, civil unrest, fires, strikes, accidents, and natural phenomena. Tickeez will inform the client promptly of such events.
In any case, timely delivery is only possible if the client fulfills their obligations toward Tickeez.
6. Complaints
Complaints regarding the use of services must be submitted no later than 48 hours after their actual consumption.
Such complaints must be detailed and sent by registered mail to Tickeez.
7. Pricing
The prices applied are those in effect on the day of the order, based on current economic conditions. Unless otherwise stated in the initial offer, they include shipping costs. These prices are inclusive of all taxes, at the rate applicable on the date of payment.
Important Note: Ticket prices may fluctuate and differ from their nominal value.
8. Payment
Unless otherwise stipulated, the Company requires full payment for the service at the time of the order. Regardless of the agreed payment method, payment is considered complete only upon actual receipt of the funds.
9. Unforeseen Circumstances
Any delay in the performance of the service due to events beyond Tickeez’s control shall not lead to the cancellation of the order. Tickeez shall not be liable for any damage resulting from such delays.
The following events are considered exempting:
- Extreme weather phenomena such as frost, snow, or heavy rain;
- Thawing restrictions ;
- Fires, floods, or explosions of any origin;
- Strikes or work stoppages affecting either party or suppliers involved in the service;
- And, more generally, those recognized by the jurisprudence of Luxembourg courts.
If such circumstances persist for more than three months, the Contract will be terminated automatically, unless otherwise agreed. Tickeez will notify the client in a timely manner of the aforementioned events.
10. Delegation to Third Parties
Tickeez reserves the right to delegate all or part of the Contract to any third party of its choice. In case of delegation, the client waives any claims against Tickeez for the delegated parts.
Only the delegate may be held liable by the client. The client shall pursue their claim against the delegate, whether designated by Tickeez or not, and may not hold Tickeez accountable for the use of delegation.
11. Right of Withdrawal
In accordance with Article L. 222-8 of the Luxembourg Consumer Code, the right of withdrawal does not apply to services provided by Tickeez, particularly due to their nature as dated event-related services.
12. Cancellation, Refund, and Use
An event ticket is neither refundable in case of loss or theft nor exchangeable, except in the case of event cancellation
decided by the organizer with a refund. A ticket may not be transferred.
No duplicate ticket will be issued, even in case of loss or theft.
In the event of cancellation or a change in the date, time, or venue of a reserved event, you agree that Tickeez may, where possible, use the contact details provided to inform you of the steps to follow.
We recommend verifying 24 hours before the event that it is proceeding without changes. In the case of cancellation by the organizer or due to an external event imposed on Tickeez, the following options apply:
- Acceptance of a rescheduled date or event;
- Or issuance of a credit valid for 18 months.
Clients must comply with the rules of the event venues. In case of non-compliance, Tickeez disclaims all liability.
A valid identification document may be required for certain events.
13. Liability. Company Liability
Tickeez is bound by an obligation of means regarding the continuity of its services.
Tickeez is not bound by an obligation of result and, in particular, without limitation, shall not be liable:
- For any damage caused by an unforeseen event, fortuitous event, or third-party action;
- In case of malfunction or technical issues related to software, equipment, or the internet.
Tickeez is not liable for direct or indirect damages resulting from data loss, fraudulent acts, cyberattacks, unintentional dissemination of viruses or harmful elements, or third-party or user behavior.
The client releases Tickeez, its employees, and directors from any liability for damages arising from the use of the website or services, regardless of the alleged or actual cause. Without limiting other provisions, Tickeez’s liability, if engaged, shall not exceed, regardless of the basis, the amount paid by the user to Tickeez.
Limitation: If the Company’s liability is engaged, the compensation owed to the client shall not exceed, for all causes combined, within the limits permitted by law, the amounts paid by the client under the Contract.
Exclusion: The client is solely responsible for choosing the service and its suitability for their needs; the Company assumes no liability in this regard. The client orders the service for their own needs. The Company shall not be liable for any direct or indirect damage suffered by the client under the Contract (such as loss of revenue, data, operations, or reputation).
Client Liability: If the client’s liability is engaged, the compensation owed to the Company shall correspond to the direct or indirect damage suffered. In any case, termination due to the client’s failure to meet an obligation does not entitle them to a refund of amounts paid. The client acknowledges that no credit or other compensation may be claimed from the Company.
14. Personal Data Protection (GDPR)
In accordance with Regulation (EU) 2016/679 (GDPR) and the Luxembourg Law of 1 August 2018 on data protection, Tickeez, as the data controller, collects and processes clients’ personal data (name, contact details, payment information, event preferences) solely to perform services, manage client relationships, comply with legal obligations, and, with consent, send commercial offers.
Data is retained for the duration necessary for the purposes (contractual relationship: 5 years; marketing: 3 years from the last contact; tax obligations: 10 years) and protected by technical and organizational measures (encryption, access controls). Data may be shared with event partners or technical providers (GDPR compliant subcontractors) and, outside the EU, under appropriate safeguards (standard contractual clauses).
Clients have the rights of access, rectification, erasure, restriction, portability, and objection, exercisable by email.
Clients may opt out of commercial communications via their account or an unsubscribe link. In case of a data breach, Tickeez will notify the National Commission for Data Protection (CNPD) within 72 hours and inform clients if necessary.
Complaints can be addressed to the CNPD (www.cnpd.lu).
15. Applicable Law and Jurisdiction
These General Terms and Conditions, as well as all relationships between Tickeez and its users, are governed exclusively by Luxembourg law, regardless of the user’s place of residence or any conflict of laws.
If any clause is deemed illegal by a competent authority, it shall be considered void, with the remaining clauses remaining in force. Any disputes fall under the exclusive jurisdiction of the Luxembourg courts.
16. Venue Rules
Tickeez acts solely as an intermediary for organizers. Consequently, these specific terms cover only the sale of packages or tickets, not the event itself.
Certain activities may be subject to rules specific to the organizer or venue, available from the latter.
