Who We Are
Tickeez is a premium hospitality and VIP experience company based in Luxembourg. We connect fans worldwide with their favorite events, offering memorable experiences including VIP seating, exclusive access, fine dining, and travel arrangements. Tickeez includes affiliated entities and is part of a group focused on premium event services. We collaborate with third-party partners to market and deliver our services, some of which are affiliates and others independent providers, ensuring the best experience for you.
This Privacy Policy describes how we collect, use, and protect your personal data through our website (www.tickeez.com) and services, including ticket purchases, merchandise, travel bookings, event attendance, and interactions via social media, marketing, contests, and surveys (collectively, our “Services”). The terms ‘Personal Data’ refer to any information relating to an identified or identifiable natural person, as defined under the General Data Protection Regulation (GDPR) and applicable Luxembourg law.
Please read this Privacy Policy carefully to understand our practices regarding your personal data.
How We Collect Information About You
Directly From You
You may provide us with personal data in various ways, such as when you:
- Interact with our website, apps, or digital channels by signing up, creating accounts (including social media
login), filling forms, or engaging online; - Communicate with us via email or phone;
- Subscribe to emails or newsletters;
- Report issues or request support;
- Purchase tickets, merchandise, or travel arrangements;
- Interact with our social media accounts;
- Participate in contests, promotions, sweepstakes, or surveys;
- Attend events using our services (e.g., ticket scanning, CCTV, or on-site interactions).
Information We Collect From Other Sources
We work with third parties (e.g., technical providers, ticketing partners, promotions companies, ad networks, analyticsnproviders) and may receive data about you from them. This helps us understand your interactions with our Servicesnfor tailored marketing and improved experiences. Third parties may also assist with transactions, technical issues,nfraud prevention, or security.
We may obtain personal data from lead generation companies for marketing purposes. We may receive and display publicly available content from your social media accounts when you use social logins or interact with our content (e.g., contests or hashtags).
Key partners include:
- Sports and entertainment organizers for global events;
- E-commerce platforms for merchandise;
- Ticket sellers and venues for events, marketing, support, and security.
Information We Collect and How We Use It
We collect and process personal data for the purposes outlined below, in compliance with GDPR and Luxembourg data protection laws. The legal bases include consent, contract performance, legitimate interests (e.g., improving services), or legal obligations.
| Categories of Personal Data | Sources | Purposes (Business/Commercial) | Shared With | Legal Basis |
|---|---|---|---|---|
| Identifiers (name, email, phone, usernames) | Directly from you; Marketing partners | Provide/improve Services; Personalization; Support; Marketing; Security | Customer service partners; Marketing partners; Ad networks; Ecommerce vendors; Analytics services | Consent; Contract performance; Legitimate interest (service improvement) |
| Financial Information (credit card, bank details) | Directly from you; Payment providers | Process payments; Sell tickets/merchandise | E-commerce vendors; Payment providers; Fraud companies | Consent; Contract performance; Legal obligations |
| Government IDs (driver’s license, passport) | Directly from you | Travel services | Travel partners (hotels, flights) | Consent; Contract performance; Legal obligations |
| Travel Information (loyalty cards, itineraries) | Directly from you | Travel services | Travel partners | Consent; Contract performance |
| Profile Information (age, gender, preferences) | Directly from you; Marketing partners; Ad networks | Personalization; Marketing; Analytics | Analytics services; Ad networks; Marketing partners | Consent; Legitimate interest (personalization/research) |
| Transactional Information | Directly from you; Ecommerce vendors | Provide/improve Services; Support; Analytics | Analytics services; Ecommerce vendors | Consent; Legitimate interest (improvement/research) |
| Communications (emails, social posts) | Directly from you; Support partners | Provide/improve Services; Support | Analytics services; Support partners | Consent; Contract performance; Legitimate interest |
| Online Activity (browsing history, interactions) | Directly from you; Cookies; Marketing partners | Personalization; Marketing; Advertising | Ad networks; Analytics services | Consent; Legitimate interest |
| Geolocation (nonprecise: zip code; precise: address) | Directly from you; Cookies; Technology providers | Personalization; Marketing; Security | Ad networks; Marketing partners | Consent; Legitimate interest |
| Sensory Information (audio, visual) | Directly from you; Technology providers | Enhance experiences; Research | Technology providers | Consent; Legitimate interest |
| Inferences (preferences) | Internal analysis; Third-party providers | Personalization; Marketing | Ad networks; Marketing partners | Legitimate interest |
| Other Linked Information | Directly from you; Third-party providers | Provide/improve Services | Marketing partners | Legitimate interest |
We may use your data if we suspect a breach of terms or third-party rights, or to comply with legal requirements. We combine data from sources for the above purposes.
Disclosure of Personal Information
We may share your data with affiliates for the purposes above. We disclose to non-affiliated third parties under:
- Consent: For requested services or offers.
- Service Providers: For operations (e.g., ticketing, marketing, analytics).
- Other Third Parties: For marketing, advertising, or analytics (e.g., lead generation companies).
- Protection: To comply with law, enforce terms, or protect rights/safety.
- Business Transactions : In mergers, acquisitions, etc.
Personalized Content, Advertising, and Your Choices
We use data for tailored marketing via third-party networks (e.g., Google). Opt-out via links: preferencesmgr.truste.com, networkadvertising.org, aboutads.info, policies.google.com/privacy/partners.
For emails, unsubscribe via links. Transactional emails (e.g., event updates) cannot be opted out.
Social media features enable sharing; governed by their policies.
For SMS, opt-in required; reply STOP to opt-out.
Cookies and Other Technologies
We use cookies for logs, preferences, analytics, and security. See our Cookie Notice. Opt-in/out via banner (where required). Adjust browser settings to manage cookies. We recognize Global Privacy Controls (GPC) and Do Not Track signals for opting out of sales/sharing via cookies.
Third parties may use cookies; governed by their policies.
Storage and Transfer of Information
Data is stored in Luxembourg/EU but may be transferred outside EEA (e.g., US) with safeguards (e.g., standard contractual clauses) ensuring GDPR compliance.
Children
Services not for children under 13 (or age of consent under GDPR). We delete such data if discovered.
Opting Out of Sale/Sharing
Use “Your Privacy Choices” link or form to opt-out. Call [number to specify] or email privacy@tickeez.com.
Privacy Information for EEA/UK Residents
Rights under GDPR: Access, rectification, erasure, restriction, portability, consent withdrawal, objection. Exercise via webform.
Security
We use administrative, physical, and technical measures (e.g., encryption) to protect data, but no transmission is fully secure.
Retention Period
Data retained as needed for purposes, legal obligations, or legitimate interests (e.g., 5 years for contracts; 3 years for marketing).
Links to Third-Party Websites
Links to others; their policies apply. We assume no liability.
Updates
Updates posted here; check regularly. Continued use implies acceptance.
Contact
Questions via webform.
